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Information for Customers
The Tasmanian State Government with the support of Local
Government are introducing wide-ranging structural and
regulatory reforms that will see improved and long lasting
change in the delivery of water and sewerage services
in Tasmania.
For you and your family this means that you will be
able to expect better water quality, improved services
throughout Tasmania and an assurance that you will have
the water resources and infrastructure that you will
need in future years.
What is needed for Tasmania?
With these reforms Tasmania’s water will be managed
in a transparent and efficient manner.
Capital investment for the sector will also be addressed
by the creation of new water and sewerage companies that
will have enough financial strength to raise the capital
needed and get the work done.
For Tasmania to achieve a sustainable water and sewerage
sector we are addressing the structural, regulatory and
legislative framework so that our communities receive
the services they need.
What it means for you
A sustainable sector
A new era of strategic management of our water and sewerage
services is being introduced that will ensure improvement
and ongoing maintenance of our vital infrastructure and
far less duplication between activities.
Better community outcomes
Tasmania ’s prosperity is linked with the availability
of water and sewerage infrastructure that can meet our
needs. Good water quality is important to all Tasmanian
communities for economic development.
Customer protections
For the first time all Tasmanian ’s will be able to
expect customer service standards and state-wide consistent
pricing arrangements linked to the level of services provided.
The ombudsman’s role has also been expanded
to help resolve water and sewerage complaints between
customers and the new businesses.
Health and environmental concerns will be addressed
The water and sewerage sector is vital to Tasmania ’s
health and environmental outcomes and has an impact on
the lifestyle and well being of all Tasmanians. Reform
will work to ensure first world environmental and health
standards are met. It is clearly in everyone’s interest
that water is safe to drink and sewage is disposed of effectively.
Fairer pricing for all Tasmanians
The method used by the new businesses to work out customer
charges will be consistent across the State, will be clearly
linked to the level of service provided and will be set
through a transparent and independent process.
Currently there is no consistent pricing approach
in Tasmania, particularly for water. Some prices
are based on property values, some on pipe size, and
many areas do not charge based on the amount of water
consumed.
Local Government will ensure that financial help is
available for low income earners to minimise any possible
price increase impacts. |
